Credit card or prepaid card -- Other features, terms, or problems -- Complaint #7226750
Complaint Overview
Complaint ID: 7226750
Company: Jpmorgan Chase & Co.
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Other features, terms, or problems
Sub-Issue: Problem with customer service
State: Florida
ZIP Code: 335XX
Date Received: 2023-07-09T12:00:00-05:00
Date Sent to Company: 2023-07-09T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I inadvertently paid {$3000.00} to Chase rather than XXXX on or about XX/XX/XXXX. I realized the mistake on XX/XX/XXXX and closed Chase customer service and was assured the payment would be reversed and it would take 2 days. It didnt happen. I called again on XXXX and was transferred to the payments dept and told it takes 10 days and due to the holiday, my money would be back in my account on XXXX. It didnt happen. I called again on XXXX and a payment supervisor named XXXX was beyond rude and told me it would XX/XX/XXXX as they hadnt received the payment until XX/XX/XXXX. She then hung up on me. This is contrary to what every other person told us. I immediately called back and spoke to supervisor XXXX who said that no refund had been initiated and it will now be XXXX business days. We were in vacation during this ordeal. Upon our return, there was a letter in our box dated XX/XX/XXXX indicating that the payment has been adjusted. I need my money asap as they have had it for nearly 3 weeks and no one seems to know or care how to correctly proceed. Thank you in advance.
Frequently Asked Questions
What is Complaint #7226750 about?
Complaint #7226750 was filed against Jpmorgan Chase & Co. regarding Credit card or prepaid card specifically about Other features, terms, or problems. It was received by the CFPB on 2023-07-09T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.