Payday loan, title loan, or personal loan -- Money was taken from your bank account on the wrong day or for the wrong amount -- Complaint #7223732
Complaint Overview
Complaint ID: 7223732
Company: Wlcc
Product: Payday loan, title loan, or personal loan
Sub-Product: Payday loan
Issue: Money was taken from your bank account on the wrong day or for the wrong amount
State: California
ZIP Code: 94601
Date Received: 2023-07-08T12:00:00-05:00
Date Sent to Company: 2023-07-08T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/2023 I received an email from Explore Credit stating they charged my bank account in error and that they would refund me as soon as possible. I do not have a loan from this company, I never have, I do not owe this company money. They somehow debited {$300.00} from my account on the XXXX after sending me the email about some errors in their system. Theyre dragging their feet refunding me and this was my grocery money. This is unbelievable that a company helps themselves to hundreds of dollars when you have no business with them. Error or not I should be made whole immediately. I emailed them because I can not get through by phone on XX/XX/XXXX. They stated on the XXXX Id be refunded next business day. I replied asking them to delete my info after the refund. Instead of agreeing, I received a terse reply, the refund timeline was extended to 3-5 business days, and thats it. I just emailed them again, and they responded calling me XXXX. Who is XXXX? Im calling my bank and now.
Frequently Asked Questions
What is Complaint #7223732 about?
Complaint #7223732 was filed against Wlcc regarding Payday loan, title loan, or personal loan specifically about Money was taken from your bank account on the wrong day or for the wrong amount. It was received by the CFPB on 2023-07-08T12:00:00-05:00.
How did Wlcc respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Payday loan, title loan, or personal loan) and describe your issue in detail.
Can I see other complaints against Wlcc?
Yes, visit the Wlcc company profile at readthecomplaint.com/company/wlcc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.