Checking or savings account -- Managing an account -- Complaint #7215267
Complaint Overview
Complaint ID: 7215267
Company: Citibank, N.A.
Product: Checking or savings account
Sub-Product: Other banking product or service
Issue: Managing an account
Sub-Issue: Deposits and withdrawals
State: New Jersey
ZIP Code: 08820
Date Received: 2023-07-06T12:00:00-05:00
Date Sent to Company: 2023-07-06T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I had an amount of {$75000.00} deposited on XX/XX/XXXX towards Priority Checking Account of Citibank under the Special Promotion of Cash Bonus of {$1000.00} on fulfilling certain requirements as mentioned on their website XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX ). All the stipulations mentioned therein were met and I have not yet received the Cash Bonus. I called several times and spoken with their Customer Service and also to one of their supervisor, XXXX XXXX on XX/XX/XXXX, but could not get a satisfactory answer other than they have escalated it to their higher-ups. The Supervisor mentioned that I don't have Form W-9 on file. Form W-9 is a request for SSN, which I already have and they have it on file. Filling another form not only will complicate the problem, but may generate another SSN. Also my Debit Card has been blocked, & they don't have the answer 'Why '. If they don't fulfil their obligation, would amount to likely 'Fraud/Scam ', for XXXX like me. If you need further details, I would be glad to provide them. Thank you for your cooperation in the matter.
Frequently Asked Questions
What is Complaint #7215267 about?
Complaint #7215267 was filed against Citibank, N.A. regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2023-07-06T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.