Debt collection -- Attempts to collect debt not owed -- Complaint #7195743
Complaint Overview
Complaint ID: 7195743
Company: Citibank, N.A.
Product: Debt collection
Sub-Product: Credit card debt
Issue: Attempts to collect debt not owed
Sub-Issue: Debt is not yours
State: California
ZIP Code: 91773
Date Received: 2023-06-29T12:00:00-05:00
Date Sent to Company: 2023-06-29T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I am Macy 's platinum customer for years and buy frequently online.. I recently purchased a diamond pendant online after it came on sale for more than {$3600.00}. The package arrived with seal partially broken.When I opened the box the jewelry was missing. I reported to XXXX right away and they asked me if I would like a refund or replacement after some investigation. They also promised to call with in 48 hours. Subsequently I called them every 48 hours but I was not getting any straight answer. Everytime I called they promised to call back but never did.. Finally they decided that the item was delivered and kept the charge on my XXXX credit card. I have emailed them several times but there response is the same, copy paste type... Now getting calls to make the minimum payment. I had also reported to XXXX about the missing merchandise. The tracking shows the delay twice at XXXX. The item could have been lost at any location. The item was not sent insured or signature required at time of delivery. Macys should have taken extra precautions when sending the valuable item..Now they are dropping on me to pay for something that I never received. I hold excellent credit score of more than XXXX because I am very responsible citizen. I would highly appreciate your assistance in this matter
Frequently Asked Questions
What is Complaint #7195743 about?
Complaint #7195743 was filed against Citibank, N.A. regarding Debt collection specifically about Attempts to collect debt not owed. It was received by the CFPB on 2023-06-29T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Debt collection) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.