Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #7195425
Complaint Overview
Complaint ID: 7195425
Company: Goldman Sachs Bank USA
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: Florida
ZIP Code: 33321
Date Received: 2023-06-29T12:00:00-05:00
Date Sent to Company: 2023-06-29T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Goldman Sachs dispute # XXXX Purchased a cruise in XXXX of XXXX with XXXX XXXX XXXX over the telephone. Upon payment verbally on the telephone with XXXX XXXX I was not made aware that the {$500.00} deposit I paid was non-refundable. Only months later did I learn that this cruise was non-refundable. I have disputed this issue several times with the credit card ( Goldman Sachs ) asking them to investigate this issue and require XXXX XXXX to provide evidence that I was in fact informed of the non- refundability of this cruise deposit *at *the *time *of *purchase while on the telephone. Goldman has repeatedly just closed this case finding for the merchant without every requiring XXXX XXXX to provide such evidence. Please assist in ths matter, either require Goldman Sachs to require this evidence from XXXX XXXX or force them to refund my {$500.00} please. Thank You
Frequently Asked Questions
What is Complaint #7195425 about?
Complaint #7195425 was filed against Goldman Sachs Bank USA regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2023-06-29T12:00:00-05:00.
How did Goldman Sachs Bank USA respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Goldman Sachs Bank USA?
Yes, visit the Goldman Sachs Bank USA company profile at readthecomplaint.com/company/goldman-sachs-bank-usa to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.