Checking or savings account -- Managing an account -- Complaint #7194474
Complaint Overview
Complaint ID: 7194474
Company: Goldman Sachs Bank USA
Product: Checking or savings account
Sub-Product: Savings account
Issue: Managing an account
Sub-Issue: Funds not handled or disbursed as instructed
State: Utah
ZIP Code: 84032
Date Received: 2023-06-29T12:00:00-05:00
Date Sent to Company: 2023-06-29T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I submitted an online ACH transfer at Marcus by Goldman Sachs Bank of available funds to a linked and verified external account, which Marcus by Goldman Sachs Bank accepted. Then, Marcus by Goldman Sachs Bank called me the next day and told me that they were rejecting my transfer request without any reasonable explanation why. Then, Marcus by Goldman Sachs Bank transferred the funds anyway, but because they told me that they had rejected the transfer, I don't dare attempt to access those funds at the external bank. Based on this experience, I would strongly recommend that no one do business at or with Marcus by Goldman Sachs Bank. I certainly will not be doing so much longer, as soon as I can get my hands on my money.
Frequently Asked Questions
What is Complaint #7194474 about?
Complaint #7194474 was filed against Goldman Sachs Bank USA regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2023-06-29T12:00:00-05:00.
How did Goldman Sachs Bank USA respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Goldman Sachs Bank USA?
Yes, visit the Goldman Sachs Bank USA company profile at readthecomplaint.com/company/goldman-sachs-bank-usa to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.