Credit card or prepaid card -- Problem getting a card or closing an account -- Complaint #7186190
Complaint Overview
Complaint ID: 7186190
Company: Comerica
Product: Credit card or prepaid card
Sub-Product: Government benefit card
Issue: Problem getting a card or closing an account
Sub-Issue: Trouble getting a working replacement card
State: Mississippi
ZIP Code: 391XX
Date Received: 2023-07-01T12:00:00-05:00
Date Sent to Company: 2023-07-01T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
I called Direct Express explained that I thought my card had been compromised and wish to get a new card. I explained that I was visiting a relative but wanted the replacement card sent to my home address. I gave them the address. After almost 10 business days I called to find out where my replacement card was. I was told wait 2 more days and then call back. I received the card on the 2nd day of waiting and proceeded to try and activate. That was 3 days ago. I still have not been able to get through to activate. In the mean time I receive a letter telling me they had shut the card down because of activity. How do you have activity with an inactivated card? I have been on the phone for now 4 days and waiting I might add 45 min, 1hr 45 min, 56 min, I hr 13 min, 2hrs 17 mins, and more! I finally get through explain to them that I had received the letter and promptly told that I would have to get an verification code. I explained I had borrowed my cousins phone and couldn't remember the number. I had tried so many times to get them I was panicking that they would hang up and I'd lose my opportunity. Well they asked questions that I might add I find a privacy issue. I couldn't remember one of the answers and told them repeatedly I didn't know and was told its yes or no. Needless to say I picked the wrong one and couldn't even discuss my card. Again 2x today I have tried to call on hold right now as we speak have been on hold for 42 minutes this time. I hate that they have the power without notifying me to shut my card down. I hate that because some person somewhere else tells them I lived somewhere I can't remember that I can't discuss my card but they can shut it down. I hate the fact they will not answer the fricking phone!!!! Here it is XX/XX/XXXX and I have been all week trying to resolve what ever situation they dreamed up and can't get through. My check comes the XXXX. Holiday weekend. Can't get through. What has happened that they have all the say so over my money? This is unacceptable!!! Who the XXXX do they think they are? Please, do something about them this has happened to me numerous times and everyone that has a card I've talked to. I want to switch but told it will take two pay checks, who can wait 2 checks? Please PLEASE! Do something about them.
Frequently Asked Questions
What is Complaint #7186190 about?
Complaint #7186190 was filed against Comerica regarding Credit card or prepaid card specifically about Problem getting a card or closing an account. It was received by the CFPB on 2023-07-01T12:00:00-05:00.
How did Comerica respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Comerica?
Yes, visit the Comerica company profile at readthecomplaint.com/company/comerica to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.