Checking or savings account -- Problem with a lender or other company charging your account -- Complaint #7186106
Complaint Overview
Complaint ID: 7186106
Company: Bank Of America, National Association
Product: Checking or savings account
Sub-Product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-Issue: Transaction was not authorized
State: Texas
ZIP Code: 78210
Date Received: 2023-07-01T12:00:00-05:00
Date Sent to Company: 2023-07-01T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XXXX XXXX I was charged twice on the XXXX app. The first charge was for {$130.00} and the second was for {$140.00}. On XX/XX/XXXX another purchase was attempted for {$260.00} but luckily I was hyper vigilant at this point and was able to cancel it before it processed. I contacted my bank and XXXX as soon as I noticed the charges on my account. The bank issued a temporary refund and processed a claim. XXXX had told me there was nothing they could do because the order was processed through a third party on their site. The bank later declined my claim due to a tracking number. This occurred in XXXX. I was instructed to contact XXXX ( which I did ). XXXX again told me they could not help me because at this point it was past window. I went to my post office who informed me that the packages were delivered to another address. The post office provided me with a letter stating this and I submitted the letter and all correspondence with XXXX to my bank. My bank has once again declined my claim. They stated I approved the claim and that the CVV code was provided. The CVV code was available because my card information was saved to the XXXX website because I would sometimes do curbside orders for groceries.
Frequently Asked Questions
What is Complaint #7186106 about?
Complaint #7186106 was filed against Bank Of America, National Association regarding Checking or savings account specifically about Problem with a lender or other company charging your account. It was received by the CFPB on 2023-07-01T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.