Credit card or prepaid card -- Trouble using the card -- Complaint #7176439
Complaint Overview
Complaint ID: 7176439
Company: Netspend Corporation
Product: Credit card or prepaid card
Sub-Product: General-purpose prepaid card
Issue: Trouble using the card
Sub-Issue: Problem with direct deposit
State: Illinois
ZIP Code: 60619
Date Received: 2023-06-27T12:00:00-05:00
Date Sent to Company: 2023-06-27T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On Saturday XX/XX/XXXX I received my payroll at XXXX by XXXX the same day someone had gone into my account and withdrew the money ( {$300.00} ). This is the second time this has happened in less than a month. The prepaid card is Netspend and I also have an online account where I can view all transactions, statement and personal information. The person has there information in this account such as name, address and email address. I do not know the individual. I have tried to fix the problem with Netspend to no avail Apparently this seems to be a inside job meaning the person is employed by Netspend..
Frequently Asked Questions
What is Complaint #7176439 about?
Complaint #7176439 was filed against Netspend Corporation regarding Credit card or prepaid card specifically about Trouble using the card. It was received by the CFPB on 2023-06-27T12:00:00-05:00.
How did Netspend Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Netspend Corporation?
Yes, visit the Netspend Corporation company profile at readthecomplaint.com/company/netspend-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.