Checking or savings account -- Managing an account -- Complaint #7170766
Complaint Overview
Complaint ID: 7170766
Company: Jpmorgan Chase & Co.
Product: Checking or savings account
Sub-Product: Other banking product or service
Issue: Managing an account
Sub-Issue: Funds not handled or disbursed as instructed
State: Texas
ZIP Code: 787XX
Date Received: 2023-06-26T12:00:00-05:00
Date Sent to Company: 2023-06-26T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/2023, I received a call from a Chase representative, from the Chase customer service number, saying that my account had been compromised. They had identifying information about my bank account, information Chase is responsible for protecting. They used that information and the fact that they were on Chases phone number to convince me that I needed to initiate a wire transfer reversal to stop funds from leaving my account. I took these steps, under the advisement of the Chase representative, to protect {$9200.00}. Except it was someone who had spoofed Chases phone number and was actually wiring the money to themselves. I immediately went into a Chase branch in XXXX, Texas, and asked them to stop the transfer, but it was too late. They put in a swift recall request with XXXX XXXX to mark the transfer as fraud, but I learned on XX/XX/2023 that it was unsuccessful and the money had left the account it was wired to. Neither Chase nor XXXX XXXX have offered any solutions other than asking the person who took the money - a scammer operating under Chases name and phone number, with my personal information at hand - to give it back to me. I would like Chase to take responsibility for the lack of care they have taken with their own phone number, as well as my personal information, and take additional steps to restore my money.
Frequently Asked Questions
What is Complaint #7170766 about?
Complaint #7170766 was filed against Jpmorgan Chase & Co. regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2023-06-26T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.