Checking or savings account -- Managing an account -- Complaint #7165423
Complaint Overview
Complaint ID: 7165423
Company: U.S. Bancorp
Product: Checking or savings account
Sub-Product: Other banking product or service
Issue: Managing an account
Sub-Issue: Funds not handled or disbursed as instructed
State: Colorado
ZIP Code: 802XX
Date Received: 2023-06-25T12:00:00-05:00
Date Sent to Company: 2023-06-25T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
My name is XXXX XXXX and when I was younger I was in an orphanage in XXXX Idaho and I had an account with US Bank in XXXX in my account my dad who is better he left me on death benefits when he passed away I had his death benefits in my savings in my savings account in US Bank no even though my bank was in XXXX I was under XXXX so I was in an orphanage in XXXX in Idaho so I didn't live in XXXX I was supposed to be able to get some money when I was XXXX that was I couldn't touch it until I was XXXX then I could withdraw it to be an adult so what happened was when I was in this orphanage US Bank in XXXX that some lady that didn't live with it wasn't really familiar with you know I didn't live with this lady had nothing to do with this lady they let her put her name on my checking account with US Bank and she completely cleaned out over {$15000.00} but Dad I didn't live with her I didn't stay with her I had no responsibility to her I was locked up at an orphanage and XXXX Idaho so I don't know how she got US Bank to let them put her name on my account cuz when they they let her do that all she did was she took XXXX and closed the account she stole all my dad 's death benefits and close the account I didn't live with her and no responsibility to her whatsoever I tried talking to you as bank and they told me that I'm not allowed to sue a bank I can't make a complaint against him I can't do nothing to a bank at all they're untouchable which is curry alike because now I see your website where I can make this complaint I'm sure the statue of limitations on this is right now but I would appreciate it if you look into it because put her name on my account and I don't know how I don't know how why they did that because this lady was not my mom she's not related to me she's not any part of my family she's no relation whatsoever so hopefully you do something about this but I'm sure you can but I just wanted to make this completely and because they let her put her name on the account I lost my dad said benefits so any information to give me would be appreciated Also the number I have listed on here my phone number is not XXXX my phone number is XXXX that's the correct cell number to contact me at XXXX
Frequently Asked Questions
What is Complaint #7165423 about?
Complaint #7165423 was filed against U.S. Bancorp regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2023-06-25T12:00:00-05:00.
How did U.S. Bancorp respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against U.S. Bancorp?
Yes, visit the U.S. Bancorp company profile at readthecomplaint.com/company/u-s-bancorp to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.