Money transfer, virtual currency, or money service -- Problem with customer service -- Complaint #7163081
Complaint Overview
Complaint ID: 7163081
Company: Bank Of America, National Association
Product: Money transfer, virtual currency, or money service
Sub-Product: Traveler's check or cashier's check
Issue: Problem with customer service
State: Texas
ZIP Code: 76028
Date Received: 2023-06-24T12:00:00-05:00
Date Sent to Company: 2023-06-24T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
On XXXX XXXXXXXX I deposited a Cashier 's check in the amount of {$3000.00} I was told that it would be available the following day being that it was a next day item. I then saw that a hold was place on the deposited cashier 's check until the XXXX of XXXX. I went into my local branch to speak with a manager in regards to this matter ; which he stated he could not remove the hold. I was then giving a number to the back office and fraud department to get this escalated for the hold to be removed. I was told this would take 24-48 hours to get a approval. While on the phone speaking with an associate I asked to speak with a manager or Supervisor. I was questioned to why I wanted and needed to speak with a manager and or supervisor. I then explained that I have been in banking for 4 years and I currently am a XXXXXXXX XXXX XXXX at another financial institution. I then began to explain and question the Reg CC guidelines for next day items ( cashier check ) if a hold were to be place on said item how and when it should have been released. I have been banking with Bank of America since XXXX and due to the level and lack of customer service I was provided and the nature of which I needed said funds available is the reason I filing this complaint.
Frequently Asked Questions
What is Complaint #7163081 about?
Complaint #7163081 was filed against Bank Of America, National Association regarding Money transfer, virtual currency, or money service specifically about Problem with customer service. It was received by the CFPB on 2023-06-24T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.