Credit card or prepaid card -- Problem getting a card or closing an account -- Complaint #7159633
Complaint Overview
Complaint ID: 7159633
Company: Bank Of America, National Association
Product: Credit card or prepaid card
Sub-Product: Government benefit card
Issue: Problem getting a card or closing an account
Sub-Issue: Don't want a card provided by your employer or the government
State: California
ZIP Code: 92122
Date Received: 2023-06-23T12:00:00-05:00
Date Sent to Company: 2023-06-23T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
XXXX XXXX XXXXXXXX XXXX account was fraudulently made by an unknown person to me using an email of : XXXX and they transferred {$4900.00} into an online acct ending in XXXX ( not associated with me in any way ). I NEVER created an online Acct. with Bank of America. I was just calling the number in the back of the card to see when my XXXX money would be available. Apparently the card was loaded by the XXXX dept. On XX/XX/XXXX. On that same day {$4900.00} was transferred to that unknown acct ending in XXXX. I didnt even call until XX/XX/XXXX ( I was unaware the money had already been stolen ) when there was a discrepancy what the XXXX stated they loaded and what was left on the card was only {$2800.00}. I immediately contacted B of A s fraud dept. Who closed the online login stuff ( that was never me in the XXXX place ) and issued a new card with only the remaining balance of {$2800.00}. They informed me how to make a claim to get the rest ( XXXX ) back. I followed all their steps and faxed the appropriate paperwork to them twice now and I keep getting the same letter stating your claim has been resolved, you or someone you authorized to use your acct verified the transaction prior to the funds being sent as a result your claim has been denied also in the letter it states, I have the right to see the documents that they relied on for the decision when I called demanding those documents they said they can not send them?!?! Im on my XXXX reconsideration letter now. Not sure XXXX ever receive the XXXX money that I have earned and am owed by Bank of America. XXXX started on XX/XX/2023, I went back to work XX/XX/2023 2023
Frequently Asked Questions
What is Complaint #7159633 about?
Complaint #7159633 was filed against Bank Of America, National Association regarding Credit card or prepaid card specifically about Problem getting a card or closing an account. It was received by the CFPB on 2023-06-23T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.