Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #7154847
Complaint Overview
Complaint ID: 7154847
Company: Citibank, N.A.
Product: Credit card or prepaid card
Sub-Product: Store credit card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Card was charged for something you did not purchase with the card
State: Virginia
ZIP Code: 22015
Date Received: 2023-06-22T12:00:00-05:00
Date Sent to Company: 2023-06-22T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American, Servicemember
Consumer Narrative
XXXX XX/XX/2023 : Best Buy Credit Card ( Citibank ) statement included fraudulent purchase of three digital e-gift cards totaling {$500.00} : - XXXX XXXX XXXX. {$200.00} - XXXX. {$200.00} - XXXX XXXX. {$100.00} On the same day I received three emails from " XXXX XXXX from Best Buy '' with links to the e-gift cards that I presumably purchased. I did not purchase these e-gift cards. Called the Citibank customer support center ( XXXX ) the same day to report the fraudulent purchases. Cancelled the credit card and was re-issued a replacement. Reported the incident to the Citibank Fraud Research Department via a phone transfer from customer service. XXXX XX/XX/2023 : Received a letter from Best Buy ( Citibank ) Security Operations stating that following their review, I was responsible for the purchases because I had " received benefit from the disputed charges ... ''. I've not downloaded, nor have I used the e-gift cards that I didn't purchase. XXXX XX/XX/2023 : Contacted BB/Citibank Security Operations after filing a police report. They requested and I fax 'd to them a copy of the report. XXXX XX/XX/2023 : I contacted BB/Citibank Security Operations to request a status on my claim. They relayed that they'd not yet received the Police Report. I re-FAXed the report ; the charges still remain on my CC statement. It's now been over three months and my complaint has not yet been resolved. In fact, the last letter from Citibank threatened me with their intent to report my charges to the credit agencies...
Frequently Asked Questions
What is Complaint #7154847 about?
Complaint #7154847 was filed against Citibank, N.A. regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2023-06-22T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.