Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #7150452
Complaint Overview
Complaint ID: 7150452
Company: Synchrony Financial
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: Michigan
ZIP Code: 480XX
Date Received: 2023-06-21T12:00:00-05:00
Date Sent to Company: 2023-06-21T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
XX/XX/XXXX - I used the card to pay a repairman for work on my home {$360.00}. The repairman was not completing the work so I disputed the charge. After that, the repairman came and completed the work. I called the card- Synchrony Bank- to rescind the dispute. I was told that was impossible because it was resolved in my favor. I was instructed to pay again. XX/XX/XXXX, I was refunded {$360.00} XX/XX/XXXX, I contacted the repairman and he recharged me as instructed. XX/XX/XXXX, Syncrhony adjusted my account and took {$360.00} stating that the original dispute was NOT settled in my favor. I have since contacted multiple times and each person says they see the error and open a new dispute to get my money back. Each time, I am denied. I have contacted the bank several times since with promises to call me back and I have not spoken to anyone. I have asked them to listen to the recordings and they will not.
Frequently Asked Questions
What is Complaint #7150452 about?
Complaint #7150452 was filed against Synchrony Financial regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2023-06-21T12:00:00-05:00.
How did Synchrony Financial respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Synchrony Financial?
Yes, visit the Synchrony Financial company profile at readthecomplaint.com/company/synchrony-financial to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.