Credit card or prepaid card -- Fees or interest -- Complaint #7150114
Complaint Overview
Complaint ID: 7150114
Company: Synchrony Financial
Product: Credit card or prepaid card
Sub-Product: Store credit card
Issue: Fees or interest
Sub-Issue: Charged too much interest
State: Arizona
ZIP Code: 85048
Date Received: 2023-06-21T12:00:00-05:00
Date Sent to Company: 2023-06-21T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
I did a kitchen renovation through Lowes, and as part of that process, I signed up for a Lowes credit card ( through Synchrony ) because they offered a six month deferral on payment an interest for the renovation costs. In the meantime, I used the credit card for a few small purchases at Lowes stores. This last month, I paid the amount to cover the minimum payment on the deferred portion plus the entire amount to cover the in-store purchases. They did not credit the amount for the in-store purchases against those purchases though. They credited it against the deferred balance, so the amount for the in-store purchases accrued interest at a rate of 26.99 %, which came to {$44.00}. I contacted Lowes, but they refuse to credit the amount paid against the recent purchases and remove the interest charges.
Frequently Asked Questions
What is Complaint #7150114 about?
Complaint #7150114 was filed against Synchrony Financial regarding Credit card or prepaid card specifically about Fees or interest. It was received by the CFPB on 2023-06-21T12:00:00-05:00.
How did Synchrony Financial respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Synchrony Financial?
Yes, visit the Synchrony Financial company profile at readthecomplaint.com/company/synchrony-financial to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.