Credit reporting, credit repair services, or other personal consumer reports -- Problem with a company's investigation into an existing issue -- Complaint #7144441
Complaint Overview
Complaint ID: 7144441
Company: Synchrony Financial
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Other personal consumer report
Issue: Problem with a company's investigation into an existing issue
Sub-Issue: Difficulty submitting a dispute or getting information about a dispute over the phone
State: California
ZIP Code: 90024
Date Received: 2023-06-20T12:00:00-05:00
Date Sent to Company: 2023-06-20T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I was a victim of a series of multiple attempts of fraud using my identity that followed an armed robbery on XX/XX/2022. A hard inquiry from SyncB/JCPenney appeared on my credit report, to which I made several calls to the company to get information on an attempt to create an account using my credentials. Though I was able to retrieve an associated address over the phone, I have since been unable to retrieve a hard copy, even after the detective in my case made a call himself. I was told to write a letter to a given po box to address the issue, but I have had trouble getting an update on the matter over the phone and I have not been able to verify if I will be receiving my requested documents. The detective is requesting hard proof of the said address and other information involved in the fraudulent attempt to create an account via SyncB/JCPenney.This information is needed to identify a potential suspect who was involved in the armed robbery.
Frequently Asked Questions
What is Complaint #7144441 about?
Complaint #7144441 was filed against Synchrony Financial regarding Credit reporting, credit repair services, or other personal consumer reports specifically about Problem with a company's investigation into an existing issue. It was received by the CFPB on 2023-06-20T12:00:00-05:00.
How did Synchrony Financial respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting, credit repair services, or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Synchrony Financial?
Yes, visit the Synchrony Financial company profile at readthecomplaint.com/company/synchrony-financial to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.