Checking or savings account -- Managing an account -- Complaint #7129718
Complaint Overview
Complaint ID: 7129718
Company: Bank Of America, National Association
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Deposits and withdrawals
State: Florida
ZIP Code: 34293
Date Received: 2023-06-16T12:00:00-05:00
Date Sent to Company: 2023-06-16T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/XXXX, I logged on to my mobile app through Bank of America. I tried several times to do a mobile deposit for a check from XXXX. I would follow the steps, hit submit and it would come up with an error. I then used my husbands phone with the same app. It also had the same error come up. So I went to Bank of America ATM ( it was after hours so they were closed ) and deposited it. My statement stated that transactions would be covered on XX/XX/XXXX and funds would be available the next business day ( XX/XX/XXXX ). However, on Monday XX/XX/XXXX, it stated that 2 mobile deposits and 1 ATM ( for the same amount ) were deposited and now there was a hold on my check until Friday, the XXXX. Clearly a bank error. I called the customer service line and spoke with many reps that said that there was nothing they could do and couldn't release the hold. I went into the BOA location on Monday ( XXXX ) to make them aware of the situation and the branch manager advised me to return the following day when funds should of been originally released. On Tuesday ( XX/XX/XXXX ), the following day, I went back to the location, spoke to the branch manager and he told me that the mobile errors dropped off. He released the hold. I was able to use my account until Thursday, the XXXX, when the bank put another hold on my account, this time making my account with a negative balance. I went back to the bank and the branch manager spoke to BOA team and couldn't release the hold. He said they have a hold on it for 24 hours. But 24 hours passed and there is still a hold and a negative balance on my account. So on Friday ( XX/XX/XXXX ) I called BOA and spoke to two team members, one being a supervisor, and was told that there is a hold on the check until XX/XX/XXXX!!!!!!! Ridiculous. Because of a BOA error and no fault of my own or the other financial institution, my funds will not be available to me until 12 days after I deposited the check into the ATM. Every representative that I've spoke to says that there is nothing they can do. This is completely unacceptable! I am being penalized for a BOA error.
Frequently Asked Questions
What is Complaint #7129718 about?
Complaint #7129718 was filed against Bank Of America, National Association regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2023-06-16T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.