Checking or savings account -- Managing an account -- Complaint #7123709
Complaint Overview
Complaint ID: 7123709
Company: U.S. Bancorp
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Deposits and withdrawals
State: California
ZIP Code: 919XX
Date Received: 2023-06-15T12:00:00-05:00
Date Sent to Company: 2023-06-15T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American, Servicemember
Consumer Narrative
{$6000.00} was withdrawn from my account on XX/XX/XXXX - it was unauthorized - US Bank claims they withdrew this to offset payment on business Credit card from XXXX. I never signed an agreement for that card. Never approved an offset - and the debt on the card is disputed. Further more the account was open with Union Bank and converted to US Bank by acquisition so I never opened and checking account with USBank I was converted to US Bank - I signed up fior Union bank checking account and the money withdrawn was from a Union Bank account I signed up for not a US Bank account. These funds being taken from my joint account are causing financial hardship and irreparable damage to my financial reputation. Further I did discuss with Union Bank branch manager prior to the conversion if any of the terms of my account would change and was assured that thru XX/XX/XXXX the account would have and follow all the terms of Union Bank and my agreements with Union Bank
Frequently Asked Questions
What is Complaint #7123709 about?
Complaint #7123709 was filed against U.S. Bancorp regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2023-06-15T12:00:00-05:00.
How did U.S. Bancorp respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against U.S. Bancorp?
Yes, visit the U.S. Bancorp company profile at readthecomplaint.com/company/u-s-bancorp to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.