Credit card or prepaid card -- Advertising and marketing, including promotional offers -- Complaint #7118325
Complaint Overview
Complaint ID: 7118325
Company: Synchrony Financial
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Advertising and marketing, including promotional offers
Sub-Issue: Confusing or misleading advertising about the credit card
State: New York
ZIP Code: 117XX
Date Received: 2023-06-14T12:00:00-05:00
Date Sent to Company: 2023-06-14T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I opened a care credit account with deferred interest. Over XXXX years I have made every payment on time never received warnings about end of promotion period and have been charged close to XXXX dollars in interest on about XXXX in charges. I have called several times to dispute the interest and to offer a payoff to no avail. There lending practices are predatory I would never have opened an account had I known the insane amount of interest charged.
Frequently Asked Questions
What is Complaint #7118325 about?
Complaint #7118325 was filed against Synchrony Financial regarding Credit card or prepaid card specifically about Advertising and marketing, including promotional offers. It was received by the CFPB on 2023-06-14T12:00:00-05:00.
How did Synchrony Financial respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Synchrony Financial?
Yes, visit the Synchrony Financial company profile at readthecomplaint.com/company/synchrony-financial to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.