Checking or savings account -- Managing an account -- Complaint #7118188
Complaint Overview
Complaint ID: 7118188
Company: Synchrony Financial
Product: Checking or savings account
Sub-Product: Savings account
Issue: Managing an account
Sub-Issue: Deposits and withdrawals
State: Tennessee
ZIP Code: 38464
Date Received: 2023-06-14T12:00:00-05:00
Date Sent to Company: 2023-06-14T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/2023 synchrony bank approved a wire transfer from another bank to my synchrony accounts. XX/XX/XXXX Synchrony initiated transfer of {$39000.00} to my synchrony account. XX/XX/2023 synchrony restricted access to my accounts. I called synchrony and was told for my protection the transfer was on hold for some kind of review. On XX/XX/XXXX was told by synchrony that the transfer was canceled. I call every day trying to get restriction lifted. After being told that it was canceled on XX/XX/XXXX I received notification from synchrony that the transfer of {$39000.00} is completed. I call synchrony and get lied to and told that they didn't receive the money and even got hung up on by the bank manager. XX/XX/XXXX o receive notice that the money is credited on my account and start getting daily balance notice. I call every day and just get one story after another about some review. I am about to lose everything I have because I can't pay my bills.
Frequently Asked Questions
What is Complaint #7118188 about?
Complaint #7118188 was filed against Synchrony Financial regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2023-06-14T12:00:00-05:00.
How did Synchrony Financial respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Synchrony Financial?
Yes, visit the Synchrony Financial company profile at readthecomplaint.com/company/synchrony-financial to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.