Checking or savings account -- Managing an account -- Complaint #7113041
Complaint Overview
Complaint ID: 7113041
Company: Bank Of America, National Association
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Funds not handled or disbursed as instructed
State: Massachusetts
ZIP Code: 024XX
Date Received: 2023-06-13T12:00:00-05:00
Date Sent to Company: 2023-06-13T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I got my debit card hacked and two transactions went through on XX/XX/2023, one of {$84.00} and the other {$84.00} for a total of {$160.00}. The vendor was a XXXX in Arizona. I am a Massachusetts resident. I let Bank of America know on XX/XX/2023 when I saw the pending transactions. They opened two claims XXXX and XXXX, both for the total of {$160.00}. Two packages from XXXX arrived at my house in XXXX and I let my parents know they were not ordered by me and asked them to hold onto them while this claim was being processed. But in XXXX my sister accidentally opened thinking they were ordered by me and found two screen protectors. The claim papers arrived at my house yesterday ( XX/XX/2023 ) saying the claim of {$160.00} was rejected because they claimed that the transactions were made by me or someone authorized to use my debit card and that I would be charged. I saw on the claim papers that the transactions were made by someone using my name, debit card number, and address ( XXXX XXXX, XXXX, XXXX XXXX XXXX XXXX MA ). But they used a different email and phone number ( XXXX, XXXX ). The order ID was XXXX and the case number was XXXX. However, the claim papers showed the two transactions totaled {$84.00} for two screen protectors of {$39.00} plus a tax of {$2.00} for each. I understand I have to pay {$84.00} because those items arrived at my house and was opened. However, I do not know what the other {$84.00} charge is for and why its claim was rejected and will be charged to my account.
Frequently Asked Questions
What is Complaint #7113041 about?
Complaint #7113041 was filed against Bank Of America, National Association regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2023-06-13T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.