Payday loan, title loan, or personal loan -- Charged fees or interest you didn't expect -- Complaint #7106983
Complaint Overview
Complaint ID: 7106983
Company: Americash Holding LLC
Product: Payday loan, title loan, or personal loan
Sub-Product: Payday loan
Issue: Charged fees or interest you didn't expect
State: Illinois
ZIP Code: 60644
Date Received: 2023-06-12T12:00:00-05:00
Date Sent to Company: 2023-06-12T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/XXXX, I sign up for a personal loan with sail loans. I needed the loan to help me move to my new apartment. I originally contacted the XXXX office but I was redirected to the XXXX, IL XXXX. I told the lady on the phone can she see if I can get approve the maximum of XXXX ( a comfortable number I know I can pay back ). They lady on the phone told me, she will have to call me back to see what I can get approve of. When she called me back she said, " unfortuantely, you were only approve for XXXX '', I then said, " Oh, so I got approve for XXXX, that's fine ''. She went on to tell me, " You do not get the full loan only a small portion which will be XXXX until I pay off the full loan and the rest will be deposited into my account after the loan is paid off ''. She also mentioned " starting XX/XX/XXXX you will have to pay XXXX every two weeks for 26 weeks ''. Me thinking nothing of it and was currently driving I said okay. Today as of XX/XX/XXXX I decided to log into my account and see they had approve me for a loan of XXXX ( this is not what she told me on the phone ) and when I calculated XXXX by 26 weeks, the total is XXXX. I would never agree or accepted the loan if the woman on the phone told me the actual loan I was approve for ( XXXX instead XXXX ). As of today, I also called their corporate office and was told they will send an email to district supervisor and will call back before the end of the day. I don't think they will help me whatsoever.
Frequently Asked Questions
What is Complaint #7106983 about?
Complaint #7106983 was filed against Americash Holding LLC regarding Payday loan, title loan, or personal loan specifically about Charged fees or interest you didn't expect. It was received by the CFPB on 2023-06-12T12:00:00-05:00.
How did Americash Holding LLC respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Payday loan, title loan, or personal loan) and describe your issue in detail.
Can I see other complaints against Americash Holding LLC?
Yes, visit the Americash Holding LLC company profile at readthecomplaint.com/company/americash-holding-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.