Checking or savings account -- Managing an account -- Complaint #7106646
Complaint Overview
Complaint ID: 7106646
Company: Synchrony Financial
Product: Checking or savings account
Sub-Product: Savings account
Issue: Managing an account
Sub-Issue: Deposits and withdrawals
State: Kansas
ZIP Code: 662XX
Date Received: 2023-06-12T12:00:00-05:00
Date Sent to Company: 2023-06-12T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
XX/XX/23 I opened 2 Synchrony savings accounts. XX/XX/23 I transferred out some $ from 1 of my accounts as I needed it for bills. XX/XX/23 I successfully received my $ to the checking account I use for bills. XX/XX/23 My Synchrony bank account was essentially frozen - because I transferred out $ not long after opening the account. I called and confirmed it was actually my account and requested they unfreeze it in case I need my funds. They told me theyd put in the request and it would be available within 48 hours. XX/XX/23 I checked back and it was in fact still frozen. Since then I have called At least XXXX more times and spoken to 2 supervisors all of which tell me they will put in a request to get it unfrozen within 2-3 business days but that they cant confirm and it never is. They said it could take up to 60 days to review my account even though Ive numerous times confirmed it was not fraud and they just keep giving me the run around. Its been frozen for about 3 weeks and everytime I call they never have any other info aside from its being reviewed and to check back in 2-3 days. I am now low on cash and need to access my savings in order to pay bills. They essentially have frozen my account with no end in sight for little to no reason at all. Ridiculous how they can do this for this long. Please help, thanks!
Frequently Asked Questions
What is Complaint #7106646 about?
Complaint #7106646 was filed against Synchrony Financial regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2023-06-12T12:00:00-05:00.
How did Synchrony Financial respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Synchrony Financial?
Yes, visit the Synchrony Financial company profile at readthecomplaint.com/company/synchrony-financial to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.