Checking or savings account -- Managing an account -- Complaint #7099514
Complaint Overview
Complaint ID: 7099514
Company: Jpmorgan Chase & Co.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Problem using a debit or ATM card
State: Michigan
ZIP Code: 48154
Date Received: 2023-06-10T12:00:00-05:00
Date Sent to Company: 2023-06-10T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/XXXX I attempted to withdraw {$520.00}. Chase ATM informed me that exceeded my withdraw limit. I withdrew {$300.00} instead. I only received {$300.00} from the ATM. ON XX/XX/XXXX I noticed chase had debited my account for {$300.00} and {$520.00}. I called chase and they apologized and credited my account the {$520.00} I never received. Then on XX/XX/XXXX they debuted my account {$520.00} and labeled it as a claims reversal. On XX/XX/XXXX I called chase 3 times - each call lasted more than XXXX. They disconnected the first time. The second time I spoke to someone and they transferred me to another department that disconnected the call. The third time they transferred me to another department who couldnt give me my funds but opened a claim. On XX/XX/XXXX I visited the chase branch. They said they do not hold record of atm transactions or video footage but called chase for me. They stated they need to count the atm and if there is a {$520.00} variance they will credit my account and I need to wait a week. Chase will not realease any information to me on why they are rejecting the claim. I currently have - {$270.00} in my account and I need this {$520.00} back. I shouldnt have to spend this much time on the phone and wait this long for a resolution. Chase should not have the ability to take {$520.00} out of my account and leave me with a negative balance without communicating to me.
Frequently Asked Questions
What is Complaint #7099514 about?
Complaint #7099514 was filed against Jpmorgan Chase & Co. regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2023-06-10T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.