Checking or savings account -- Problem with a lender or other company charging your account -- Complaint #7099309
Complaint Overview
Complaint ID: 7099309
Company: Bank Of America, National Association
Product: Checking or savings account
Sub-Product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-Issue: Transaction was not authorized
State: Maryland
ZIP Code: 21209
Date Received: 2023-06-10T12:00:00-05:00
Date Sent to Company: 2023-06-10T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XXXX, Bank of America did an offset on my Bank of America Bank account of {$3800.00} to pay a past due Bank of America Credit Card. They left me with pennies to make it through the month. The {$3800.00} was my mortgage and monthly bill money which I now can not pay. I called Bank of America pleading with them to not do this. They said they have the right to take my money as they did. I felt so sick inside, ready to pass out of fear not knowing what to do with Bank Of America cleaning out my account as they did. I explained to them that I hired XXXX XXXX XXXX XXXX months ago to help me with my credit card debt and was sure they had reached out to Bank of America regarding my debt. I told them I was not ignoring them and I did reach out for help. Bank of America did not care about anything I had to say. The representative of Bank of America were terrible. Out of desperation, I did email the CEO of Bank of America, but as expected no reply. I do not know how I will make it through the month with what happened and I am so scared of falling into further financial hardship which is already happening. I am hoping you can please help me. Thank you,
Frequently Asked Questions
What is Complaint #7099309 about?
Complaint #7099309 was filed against Bank Of America, National Association regarding Checking or savings account specifically about Problem with a lender or other company charging your account. It was received by the CFPB on 2023-06-10T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.