Credit card or prepaid card -- Problem when making payments -- Complaint #7098835
Complaint Overview
Complaint ID: 7098835
Company: Synchrony Financial
Product: Credit card or prepaid card
Sub-Product: Store credit card
Issue: Problem when making payments
Sub-Issue: Problem during payment process
State: Oregon
ZIP Code: 972XX
Date Received: 2023-06-10T12:00:00-05:00
Date Sent to Company: 2023-06-10T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I have made many attempts to pay against my balance, but they will not make these payments available in a reasonable time frame. New account, multiple payments, large payments, etc. are the reasons I'm given for their " systems '' hold. My payments have been made through their online payment systems and using my banks online payment system. They get paid electronically each time, but want to hold my payments for 3 weeks. I've had a XXXX XXXX account with them for years, and yet they're treating things as if I've done business with them from yesterday. They do not provide any representative at any level the ability to override their system and all of their reps would have approved my requests. No reply from corporate on my complaint, either. Given my extensive payment history with the Synchrony, ability to be approved for the credit line, purchase history from Amazon, and that all recent payments have processed electronically ( and without issue ), they shouldn't treat people this way.
Frequently Asked Questions
What is Complaint #7098835 about?
Complaint #7098835 was filed against Synchrony Financial regarding Credit card or prepaid card specifically about Problem when making payments. It was received by the CFPB on 2023-06-10T12:00:00-05:00.
How did Synchrony Financial respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Synchrony Financial?
Yes, visit the Synchrony Financial company profile at readthecomplaint.com/company/synchrony-financial to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.