Checking or savings account -- Managing an account -- Complaint #7085489
Complaint Overview
Complaint ID: 7085489
Company: Jpmorgan Chase & Co.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Banking errors
State: Texas
ZIP Code: 770XX
Date Received: 2023-06-07T12:00:00-05:00
Date Sent to Company: 2023-06-07T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/2023 at about XXXX XXXX I went to make a cash and check deposit a chase bank atm, I first deposited {$760.00} cash into the atm, then the atm asked if I wanted to do anything else, I then tapped yes and proceeded to deposit two small checks which totaled about {$28.00}. After it gave me the final balance of the deposit of the check and cash combined I tapped ok. The atm said remove your card and I did, immediately after I removed the card a big red error came up on the screen and it said that I removed my card to early and that the transaction had been cancelled. Frustrated I stood waiting on the return of my deposit, first the two checks were spit back out at me, I stood waiting on the cash and the atm went back to its home screen. At this moment a car pulled up wanting to use the very atm that just ate my money, not knowing what to do I proceeded to do another transaction, I did a recent history/balance inquiry. The atm produced a receipt of the recent activity but no cash and also on the receipt it mentioned nothing of the recent deposit that the atm had just eaten. I realized I couldnt hold the atm so I immediately pullled in the front of XXXX and called the 1800 number on the card. A lady told me that the chase claims department had just closed and they wouldnt be able to do anything until morning. I was told to hang on to the receipt and call in the morning to make a claim. On XX/XX/2023 at XXXX XXXX I called and provided all information about what happened and information from receipt was also provided. Chase then credited my account the missing amount of {$760.00}. Fast forward to MXX/XX/2023 I get a letter from chase saying they will be reversing the credit because my money wasnt found. Ive called the chase claims department, Ive been to speak with the branch manager at the particular chase the atm is at and I also made a police report. On XX/XX/2023 Chase reversed the credit and now I am out {$760.00}.
Frequently Asked Questions
What is Complaint #7085489 about?
Complaint #7085489 was filed against Jpmorgan Chase & Co. regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2023-06-07T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.