Mortgage -- Struggling to pay mortgage -- Complaint #7085172
Complaint Overview
Complaint ID: 7085172
Company: Select Portfolio Servicing, INC.
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Struggling to pay mortgage
State: Georgia
ZIP Code: 30315
Date Received: 2023-06-07T12:00:00-05:00
Date Sent to Company: 2023-06-07T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I have always been fond of my XXXX based brother whom suffers from XXXX XXXX problems. I rearrived back to XXXX from XXXX in XXXX. I have been communicating with SPS since XXXX XXXX initiated and we are in good contact. It was suggested to me from SPS to contact GA XXXX XXXX XXXX XXXX XXXXe, which I proceeded to do, however, myself and others were victim of fraud phishing scheme, as I had heard on the news. As a result of the aforementioned fraudulent activity, I have been getting calls, letters, etc which prompted me to start a police report in response to the stolen information. I was told by SPS that I had to choose either the GA XXXX XXXX GA Mortgage assistance, or the modification of the loan. I have successfully passed all the conditions for the modification approval. I am tasked to choose between the two so I am taking time trying to make the best informed decision as it relates to my mortgage. Every payment has been made on time, however, due to the past Pandemic, I exercised the XXXX XXXX XXXX, for ease of caregivers for my daughter and brother. I am fighting fraud and weighing options between the two so please allow me a few more moments to make the best informed decision for my circumstances.
Frequently Asked Questions
What is Complaint #7085172 about?
Complaint #7085172 was filed against Select Portfolio Servicing, INC. regarding Mortgage specifically about Struggling to pay mortgage. It was received by the CFPB on 2023-06-07T12:00:00-05:00.
How did Select Portfolio Servicing, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Select Portfolio Servicing, INC.?
Yes, visit the Select Portfolio Servicing, INC. company profile at readthecomplaint.com/company/select-portfolio-servicing-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.