Checking or savings account -- Closing an account -- Complaint #7085165
Complaint Overview
Complaint ID: 7085165
Company: Axos Financial, INC.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Closing an account
Sub-Issue: Fees charged for closing account
State: Hawaii
ZIP Code: XXXXX
Date Received: 2023-06-07T12:00:00-05:00
Date Sent to Company: 2023-06-07T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I contacted Axos Bank on XX/XX/2023 through their secure message system that I wanted to close my account. On XX/XX/2023 they responded through the secure message system that I will have to pay a {$10.00} dollar " official check fee. '' I do not know what this fee is and I do not recall at the opening of this account that this fee was explained to me. I just want to close the account.
Frequently Asked Questions
What is Complaint #7085165 about?
Complaint #7085165 was filed against Axos Financial, INC. regarding Checking or savings account specifically about Closing an account. It was received by the CFPB on 2023-06-07T12:00:00-05:00.
How did Axos Financial, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Axos Financial, INC.?
Yes, visit the Axos Financial, INC. company profile at readthecomplaint.com/company/axos-financial-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.