Money transfer, virtual currency, or money service -- Unauthorized transactions or other transaction problem -- Complaint #7063905
Complaint Overview
Complaint ID: 7063905
Company: U.S. Bancorp
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Unauthorized transactions or other transaction problem
State: California
ZIP Code: 92504
Date Received: 2023-06-02T12:00:00-05:00
Date Sent to Company: 2023-07-10T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I sent this email to the District Manager of USBank the other day. It has the whole story, in a nutshell : ATM failed to give me my money XXXX XXXX XXXX Wed, XX/XX/XXXX, XXXX ( 2 days ago ) to XXXX XXXX XXXX XXXX On Saturday, XX/XX/2023, I went to the USBank located at XXXX XXXX, XXXX XXXX CA XXXX XXXX I have a XXXX card, and this ATM is in their network. I put in the card, I put in my PIN number, and I requested {$300.00}. The machine made the typical whirring noises as if it was going to give me money, but the door opened and shut immediately. I did not get my money, and the screen said something about the transaction not being supported, or something to that effect. I did not get a receipt, it took a bit for me to even get my card back, and the next thing I did was to try and see what my balance was. I have a receipt that shows a XXXX balance, and in reality, I have {$25.00} still left on the card. If you need to see a copy of the receipt, I can send it, but I am sure you know that ATM was {$300.00} over on that day. You also have cameras to see that I did not get any money out of it. I can also provide you with a picture of me... So, I made a phone appointment yesterday at XXXXXXXX XXXX, and XXXX XXXX called me, was very condescending, and told me to file a claim with XXXX. It's not their machine. It's your machine. I WANT MY MONEY. I am prepared to file a claim with the Consumer Financial Protection Bureau. I am going to give you until tomorrow to tell me that I can go to that branch and get my money on Friday of this week. If you do not, I will not only file the complaint, but I will post online in as many forums as I can, telling people that you are thieves, and to take their business elsewhere. Just FYI, I have been an XXXX XXXX XXXX XXXX XXXX for seven years. I have posted MANY reviews in that time. My posts have had over XXXX views. Do you really need that much bad publicity? FIX THIS. Waiting for your reply, XXXX XXXX XXXX ( XXXX ) XXXX ( I will be available to receive phone calls from XXXX XXXX XXXX XXXX tomorrow if you would like to discuss this and apologize to me for your equipment failure )
Frequently Asked Questions
What is Complaint #7063905 about?
Complaint #7063905 was filed against U.S. Bancorp regarding Money transfer, virtual currency, or money service specifically about Unauthorized transactions or other transaction problem. It was received by the CFPB on 2023-06-02T12:00:00-05:00.
How did U.S. Bancorp respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against U.S. Bancorp?
Yes, visit the U.S. Bancorp company profile at readthecomplaint.com/company/u-s-bancorp to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.