Checking or savings account -- Closing an account -- Complaint #7059713
Complaint Overview
Complaint ID: 7059713
Company: Bank Of America, National Association
Product: Checking or savings account
Sub-Product: Checking account
Issue: Closing an account
Sub-Issue: Company closed your account
State: Georgia
ZIP Code: 30188
Date Received: 2023-06-01T12:00:00-05:00
Date Sent to Company: 2023-06-01T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I received a letter from the Bank of America on XXXX that they decided to close my business account. I called the phone number on the notice to find out why. They refused to provide the reason for closing and said the decision was final. I asked about the time frame when I can receive the XXXX balance I have on my account, and they didn't provide it. On XXXX, I went to the local branch on XXXX XXXX XXXX in XXXX, GA. They told me that there was nothing they could do besides calling me the number on the notice, so we did call and received the same answer : we decided to close your account and didn't provide any answers why. I asked about the time frame when I can expect my money back, and I was told around XX/XX/XXXX after close will be finalized. Im a single mom of XXXX kids and I depend on my money to feed my family. I think this timeframe is unreasonable long to get my money back.
Frequently Asked Questions
What is Complaint #7059713 about?
Complaint #7059713 was filed against Bank Of America, National Association regarding Checking or savings account specifically about Closing an account. It was received by the CFPB on 2023-06-01T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.