Checking or savings account -- Managing an account -- Complaint #7054453
Complaint Overview
Complaint ID: 7054453
Company: Keycorp
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Deposits and withdrawals
State: Washington
ZIP Code: 981XX
Date Received: 2023-05-31T12:00:00-05:00
Date Sent to Company: 2023-05-31T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
XX/XX/2023 I cashed my life insurance policy check at XXXX XXXX XXXX Keybank and they they told me it would post XXXX to XXXX. They also told me it wouldn't effect my direct deposit. XX/XX/2023 the check cleared but direct deposit was posted. I try to pay my rent online and the keybank app said my account was restricted. I call customer service but they seem to be confused on why my account was froze. XX/XX/2023 I go to XXXX XXXX XXXX And they told me that theres a hold on my account but they dont know why? but to wait XXXX weeks. XX/XX/2023 I go back to XXXX XXXX XXXX. They tell me they have a hard time reaching the fraud deparment and they dont know whats going on but to wait 2 months. XX/XX/2023 i contact corp office XXXX for addtional questions. I find out the fraud department said XXXX XXXX XXXX didnt send addtional info that was need for the case. XX/XX/2023 I recive XXXX letters in the mail. XXXX saying " the account hold is typically within XXXX business days. the other XXXX stating they are closing my account within 5 days.
Frequently Asked Questions
What is Complaint #7054453 about?
Complaint #7054453 was filed against Keycorp regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2023-05-31T12:00:00-05:00.
How did Keycorp respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Keycorp?
Yes, visit the Keycorp company profile at readthecomplaint.com/company/keycorp to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.