Checking or savings account -- Managing an account -- Complaint #7040011

Complaint Overview

Complaint ID: 7040011

Company: Bank Of America, National Association

Product: Checking or savings account

Sub-Product: Other banking product or service

Issue: Managing an account

Sub-Issue: Problem using a debit or ATM card

State: California

ZIP Code: 92806

Date Received: 2023-05-28T12:00:00-05:00

Date Sent to Company: 2023-07-03T12:00:00-05:00

Company Response: Closed with monetary relief

Timely Response: Yes

Consumer Disputed: N/A

Submitted Via: Web

Consumer Narrative

I along with others Suffered drastically during the pandemic of XXXX not only did I get sent from here to there to talk to this person, and that person being told to wait on the phone for hours and hours just to be hung up on from Bank of America prepaid claims , and have my account frozen for no reason along with funds, but they were also stolen from me due to fraud. I expressed my my frustration in a calm, reasonable way hoping I get to a silver lining, but that never happened. I wish I knew about the ongoing lawsuits against them because I would have joined in on them. This is three years ago. I had made these claims out of three claims that were put together by Bank of America claims representative apparently only two out of three were approved, but not the third. Why I dont know why. So I requested that the third one which would be in the amount of {$10000.00} be reconsidered, because it didnt seem right that that one would be declined or denied, and the others approved when they all had the same tracing fraud in the same fashion. I was never given any provisional credit any help whatsoever. I call every day for the past three years to be put on hold, and theres been no work or any type of settlements on my claim. Bank of America claim that the reason why they didnt work on her for the first year and a half or two years was because it was frozen, which is not true because there was deposits made into the account from the other two claims so that is a lie. Let me remind you again. This is three years later after the pandemic and my funda have still not been paid. Ive literally been suffering drowning in even more debt that that money could have or should have helped me with but not only was it stolen in the beginning its being held now by BofA still with no regard or decisions being made. Im struggling so much guys. I feel like Im being taken advantage of. The only account activity that has been made and barley made is for 6 dollars interest funds for funds that have not been paid. And that was paid XX/XX/2023. Ive had enough I dont know who else to go to or speak to because all BofA prepaid says to me is sorry they have no communication to the back office that handles the claims but they do acknowledge the fact thats its taking a long time and they will submit complaints but nothing still gets done. Please I know there is something that can be done. I mean Im freaking homeless pretty much if Im not lucky enough to keep my head afloat from debt and court and lawyer fines I have a little girl here who has to Stay with my parents because I dont have a place for her. I work everyday and the spend 2 hours on top of that with bofa hoping to get to a solution but it doesnt happen.

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This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.

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