Checking or savings account -- Closing an account -- Complaint #7039483
Complaint Overview
Complaint ID: 7039483
Company: Bank Of America, National Association
Product: Checking or savings account
Sub-Product: Checking account
Issue: Closing an account
Sub-Issue: Company closed your account
State: Georgia
ZIP Code: 31419
Date Received: 2023-05-28T12:00:00-05:00
Date Sent to Company: 2023-05-28T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
On Friday, XX/XX/XXXX I went to log into my Bank of America account on my mobile banking app. I wasn't able to log in or change my password. I called the XXXX and spoke with a Customer Service Agent and she informed me that my account was closed for business reasons! I was livid. They never called me to notify me nor did they send me an email. On Saturday, XX/XX/XXXX I called the XXXX number and the Customer Service Agent told me that my account was restricted! I then called the local bank in XXXX GA and the person I spoke to was know help at all. I am going to the bank on XX/XX/XXXX to resolve the situation and see why they closed or put my account on restriction. My account is in good standing and I can't imagine why they are closing or restricting my account. I have a direct deposit for {$2200.00} being deposited into my checking account and I am going to try to withdraw the money as I need to pay rent and bills.
Frequently Asked Questions
What is Complaint #7039483 about?
Complaint #7039483 was filed against Bank Of America, National Association regarding Checking or savings account specifically about Closing an account. It was received by the CFPB on 2023-05-28T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.