Checking or savings account -- Opening an account -- Complaint #7035328
Complaint Overview
Complaint ID: 7035328
Company: U.S. Bancorp
Product: Checking or savings account
Sub-Product: Checking account
Issue: Opening an account
Sub-Issue: Didn't receive terms that were advertised
State: California
ZIP Code: 91739
Date Received: 2023-05-26T12:00:00-05:00
Date Sent to Company: 2023-05-26T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
this complaint is filed against US bank for deceptive business practices. In or around XX/XX/XXXX, i opened up a business checking account. at the time of the opening of account, it was noted that the account was FEE FREE if you selected estatements, which I DID SELECT. the bonus offer was deposit {$3000.00} or more and after 60 days, receive a {$500.00} bonus. I deposited {$3000.00} to satisfy this requirement and the funds remained until XX/XX/XXXX. shortly thereafter, i was solicited by us bank via email to open a merchant services account and settle a transaction to receive an additional {$600.00}. there was a monthly fee of {$6.00} a month for the equipment advertised. the following events unfolded thereafter : XXXX ) beginning in or around XXXX of XXXX, us bank began charging my account a monthly service DESPITE the account being enrolled in estatement. I would call each month and the us bank agent would refund the service fee. this occurred again in XX/XX/XXXX. XXXX ) i completed a transaction with the us bank merchant services in or around XX/XX/XXXX. XXXX ) on or around XX/XX/XXXX, after neither the checking bonus or merchant services bonus posted, i contacted a us bank agent. They claimed i was disqualifed from the us bank checking bonus because my balance fell below {$3000.00} in the checking account. I explained to them IT DID NOT fall below the balance, but for your bad faith deduction of the monthly service fee when I AM ENROLLED in estatements. the agent then said because i did NOT meet the terms for the checking account, that meant i did NOT qualify for the merchant services account bonus despite the fact it was confirmed i met the terms for BOTH bonuses. this is blatant unfair business practice and bait and switch. I met the terms of both bonuses and it was confirmed by the agent. the monthly service being charged by us bank was unauthorized and should have never occurred since i was enrolled in estatements from the inception of bank account.
Frequently Asked Questions
What is Complaint #7035328 about?
Complaint #7035328 was filed against U.S. Bancorp regarding Checking or savings account specifically about Opening an account. It was received by the CFPB on 2023-05-26T12:00:00-05:00.
How did U.S. Bancorp respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against U.S. Bancorp?
Yes, visit the U.S. Bancorp company profile at readthecomplaint.com/company/u-s-bancorp to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.