Credit card or prepaid card -- Getting a credit card -- Complaint #7035041
Complaint Overview
Complaint ID: 7035041
Company: U.S. Bancorp
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Getting a credit card
Sub-Issue: Delay in processing application
State: California
ZIP Code: 95691
Date Received: 2023-05-26T12:00:00-05:00
Date Sent to Company: 2023-05-26T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Applied online and approved for a credit card on XX/XX/23. Immediately called US Bank to ask if it was possible to have the card shipped with expedited shipping ( i.e. next-day ) as I have an international trip next week. Customer service said no, then proceeded to say " Not to call you out or anything, but why would you apply for a card knowing you are going on a trip next week? '' In my view, a trip is a perfectly valid reason to obtain a credit card due to some spending. I have not had issues with other card issuers such as XXXX XXXX and XXXX getting a card shipped next-day to have in hand, even internationally. Disappointed in this as my first experience with US Bank. Recommend they provide this as an option moving forward to consumers to remain competitive.
Frequently Asked Questions
What is Complaint #7035041 about?
Complaint #7035041 was filed against U.S. Bancorp regarding Credit card or prepaid card specifically about Getting a credit card. It was received by the CFPB on 2023-05-26T12:00:00-05:00.
How did U.S. Bancorp respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against U.S. Bancorp?
Yes, visit the U.S. Bancorp company profile at readthecomplaint.com/company/u-s-bancorp to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.