Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #7030138
Complaint Overview
Complaint ID: 7030138
Company: Jpmorgan Chase & Co.
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Card was charged for something you did not purchase with the card
State: California
ZIP Code: 95822
Date Received: 2023-05-25T12:00:00-05:00
Date Sent to Company: 2023-05-25T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/XXXX a charge of {$350.00} was charged to my card. I was told by the merchant that this charge was a declined transaction, and was not processed. I have been disputing this since I saw it on my account, and asking for proof of signature or any receipt from the transaction. I have sent multiple documents to the company to get this removed. Neither the merchant nor the company have given me any proof of the debt, and this transaction was not made by me.Therefore, it needs to be removed immediately from my account.
Frequently Asked Questions
What is Complaint #7030138 about?
Complaint #7030138 was filed against Jpmorgan Chase & Co. regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2023-05-25T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.