Credit reporting, credit repair services, or other personal consumer reports -- Incorrect information on your report -- Complaint #7025353
Complaint Overview
Complaint ID: 7025353
Company: Jpmorgan Chase & Co.
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting
Issue: Incorrect information on your report
Sub-Issue: Account information incorrect
State: Illinois
ZIP Code: 60605
Date Received: 2023-05-24T12:00:00-05:00
Date Sent to Company: 2023-06-29T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On or about XX/XX/2023, Chase increased my credit card limit from XXXX XXXX to XXXX XXXX. I did not ask them to do this nor give permission. When I got notice of this, I called and asked the limit to be reduced and formally complained via the bank 's complaint system. On or about XX/XX/2023, the limit was reduced from XXXX XXXX to XXXX XXXX. Subsequent to this reduction, my credit score reported by XXXX and other similar agencies and reported by Chase DECREASED because my credit limit was reduced. When I received notice about the credit score decrease, which was the result of Chase correcting its unilateral and unrequested decision to increase my limit unbeknownst to me and without my request or approval, I filed a second complaint with Chase. They have done nothing regarding either complaint. My credit score is now down XXXX points as a result of Chase taking action without my request or approval and subsequently correcting it at my request. Chase simply wanted me to charge more with their credit card so unilaterally increased my limit. I do not want a high credit card limit as I see it as a fraud/cybersecurity risk. If I wanted more limit, I would have requested it. I am retired and seeing a credit score decrease can be catastrophic. All due to the pursuit by Chase of more credit card volume without having a conversation with me, their client.
Frequently Asked Questions
What is Complaint #7025353 about?
Complaint #7025353 was filed against Jpmorgan Chase & Co. regarding Credit reporting, credit repair services, or other personal consumer reports specifically about Incorrect information on your report. It was received by the CFPB on 2023-05-24T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting, credit repair services, or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.