Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #7025095
Complaint Overview
Complaint ID: 7025095
Company: Synchrony Financial
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: Mississippi
ZIP Code: 394XX
Date Received: 2023-05-24T12:00:00-05:00
Date Sent to Company: 2023-05-24T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
I was charged for merchandise/subscription service on my Sams Club World Elite MasterCard that I did not authorize from a merchant I never did business with on XX/XX/2023 {$5.00} and XX/XX/2023 for {$89.00} and filed a fraud compliant with the issuer of the Card ending in # XXXX. The charges were transferred to my new card ending in # XXXX. The merchant issued a credit on XX/XX/XXXX, XXXX but sams club ( synchrony Bank/Sams Club ) has continued to bill my account ( XXXX different time ), for the amounts in question even though it was credited back as a result of fraud. i Have called several times and spoken with representatives that have " NOOO '' knowledge of financial accounts and I have gotten no where with them doing the right thing and making the right adjustment ( s ) to my bill. IT says I owe {$110.00} when in actuality I should only owe {$28.00}. See attachment ( s ) as proof of my complaint. Synchrony Bank keeps charging my account every day for the same amount even though it was proven to be fraud on the merchants part... ..The representative on the phone are not too customer friendly nor do they have the knowledge needed to speak to me about the problem, all they want to do is argue and show disrespect and I have never been late on a payment. The customer service is lousy to say the least.
Frequently Asked Questions
What is Complaint #7025095 about?
Complaint #7025095 was filed against Synchrony Financial regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2023-05-24T12:00:00-05:00.
How did Synchrony Financial respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Synchrony Financial?
Yes, visit the Synchrony Financial company profile at readthecomplaint.com/company/synchrony-financial to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.