Checking or savings account -- Managing an account -- Complaint #7024631
Complaint Overview
Complaint ID: 7024631
Company: Goldman Sachs Bank USA
Product: Checking or savings account
Sub-Product: Savings account
Issue: Managing an account
Sub-Issue: Funds not handled or disbursed as instructed
State: Texas
ZIP Code: 75214
Date Received: 2023-05-24T12:00:00-05:00
Date Sent to Company: 2023-05-24T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I repeatedly tried to transfer funds from both my Marcus savings account and my Apple Card savings account ( administered by Marcus ), but Goldman Sachs/Marcus refused to execute my transfers as requested and even locked my account to bar me from transferring my money out of their bank. When I tried to unlock my account by calling their customer service line, they put me on indefinite holds, promised to call me back but never did, and said they didn't understand why my account was locked and couldn't do anything about it. Effectively, they locked my money in their bank and acted like they were powerless to do anything about it. At this point, I can't get to my money and feel like I am being defrauded.
Frequently Asked Questions
What is Complaint #7024631 about?
Complaint #7024631 was filed against Goldman Sachs Bank USA regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2023-05-24T12:00:00-05:00.
How did Goldman Sachs Bank USA respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Goldman Sachs Bank USA?
Yes, visit the Goldman Sachs Bank USA company profile at readthecomplaint.com/company/goldman-sachs-bank-usa to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.