Checking or savings account -- Problem with a lender or other company charging your account -- Complaint #7019251
Complaint Overview
Complaint ID: 7019251
Company: Netspend Corporation
Product: Checking or savings account
Sub-Product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-Issue: Transaction was not authorized
State: Arizona
ZIP Code: 85015
Date Received: 2023-05-23T12:00:00-05:00
Date Sent to Company: 2023-05-23T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XXXX XXXX my Netspend checking account was charged XXXX. This transaction was done in XXXX XXXX XXXX XXXX XXXX XXXX XXXX Posted on XX/XX/XXXX at XXXX AM Debit : ATM Cash Withdrawal at XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX ending in XXXX - {$400.00}. I contacted Netspend right away on XX/XX/XXXX. Netspend opened up a despite claim. I was told to email them a despute statement. In which I did on XX/XX/XXXX. Netspend did not give me a credit because they said I never emailed my despute statement. The investigation lasted till XX/XX/XXXX with the despute result as denied. Netspend stated that XXXX stated there was not an error in the transaction. I didnt authorize this transaction this transaction was done in XXXX and I live in XXXX XXXX XXXX Netspend has not emailed me nor send me the documents showing me the reason for the denial.
Frequently Asked Questions
What is Complaint #7019251 about?
Complaint #7019251 was filed against Netspend Corporation regarding Checking or savings account specifically about Problem with a lender or other company charging your account. It was received by the CFPB on 2023-05-23T12:00:00-05:00.
How did Netspend Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Netspend Corporation?
Yes, visit the Netspend Corporation company profile at readthecomplaint.com/company/netspend-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.