Checking or savings account -- Opening an account -- Complaint #7012423
Complaint Overview
Complaint ID: 7012423
Company: U.S. Bancorp
Product: Checking or savings account
Sub-Product: Checking account
Issue: Opening an account
Sub-Issue: Didn't receive terms that were advertised
State: New Jersey
ZIP Code: 085XX
Date Received: 2023-05-22T12:00:00-05:00
Date Sent to Company: 2023-05-22T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
{$500.00} promotion stated that the bonus woul dbe posted with 45 days of the deposit being verified and held in account for 60 days. Spoke to XXXX at US Bank on XX/XX/XXXX and she confirmed withthe back office that the qualifications were met and to wait an additional 4 to 8 weeks. This goes agaonst the promtion bonus payout terms. Deposit made on XX/XX/XXXX. Deposit to be held for 60 days and the bonus to be paid within 45 days of that date. " The new money deposit can not be funds held by U.S. Bank or its affiliates. The business checking bonus will be deposited into your new U.S. Bank Business Checking account within 45 days of balance verification, as long as the account is open and has a positive balance ''
Frequently Asked Questions
What is Complaint #7012423 about?
Complaint #7012423 was filed against U.S. Bancorp regarding Checking or savings account specifically about Opening an account. It was received by the CFPB on 2023-05-22T12:00:00-05:00.
How did U.S. Bancorp respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against U.S. Bancorp?
Yes, visit the U.S. Bancorp company profile at readthecomplaint.com/company/u-s-bancorp to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.