Checking or savings account -- Managing an account -- Complaint #7012326
Complaint Overview
Complaint ID: 7012326
Company: Jpmorgan Chase & Co.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Problem using a debit or ATM card
State: California
ZIP Code: 90004
Date Received: 2023-05-22T12:00:00-05:00
Date Sent to Company: 2023-05-22T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
XXXX XXXX. XX/XX/2023 XXXX. I received XXXX phone calls from Chase Bank XXXX XXXX ) and picked up the XXXX call. XXXX. A Chase representative told me that they were calling to verify a charge that was currently being made at a XXXX with my debit card ending in XXXX. I was working at home at the time of the call and confirmed that the debit card was still in my possession. I told the rep that the charge was not authorized. The rep said that to cancel and reissue my debit card, I had to provide my pin number to verify and confirm. I proceeded with providing my pin number. The rep confirmed that my card ending in XXXX is cancelled and that my new debit card would be expedited in the next XXXX business days. 2. XX/XX/2023 XXXX. I woke up at XXXX and checked my checking account. I saw XXXX ATM withdrawals on XX/XX/2023. Each withdrawal was {$100.00}, totaling to {$2100.00}. I did not make any of these ATM withdrawals. XXXX. I called Chase immediately at XXXX to file a claim. The following transpired : XXXX. Chase told me that the ATM withdrawals were made via a digital wallet. I confirmed that I have never put my debit card information in my XXXX XXXX. I also confirmed that the only time I provided my debit card pin was to the Chase representative on XX/XX/2023 in order to cancel and reissue my debit card. XXXX. Chase told me that my debit card ending in XXXX was still active and there is no record of a new debit card being reissued. I requested again for my debit card be cancelled and reissued. XXXX. Chase Fraud Protection provided more detail, saying that my debit card information was compromised and was loaded onto someones digital wallet for use. XXXX. Chase told me that this information was documented on their end and I would receive the results of my claim in XXXX calendar days. XXXX. XX/XX/2023 XXXX. I received an update of information about my claim from Chase. No adjustment will be made to my account at this time.
Frequently Asked Questions
What is Complaint #7012326 about?
Complaint #7012326 was filed against Jpmorgan Chase & Co. regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2023-05-22T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.