Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #7002246
Complaint Overview
Complaint ID: 7002246
Company: Citibank, N.A.
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Card was charged for something you did not purchase with the card
State: California
ZIP Code: 91205
Date Received: 2023-05-19T12:00:00-05:00
Date Sent to Company: 2023-05-19T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Hello Im complaining about payment on my card for XXXX $ dollars.Before starting I want to say that I really dont understand much about credit cards. So I met this person at a bar in XXXX XXXX and we became friends and long story short one day he borrowed money XXXX $ and promised to return and afterwards he said that he doesnt have cash money and said he can pay my bill or card payment. I gave my card information to this person so he can pay my outstanding balance because I lost hope that he will be able to pay cash.He made a payment and extra payment of XXXX $ dollars and said he paid extra because he didnt give my money on time as he promised. Months pass and I received a statement from my Citi advantage card stating that that payment was fraudulent payment and I owe XXXX XXXXThe persons name was XXXX XXXX
Frequently Asked Questions
What is Complaint #7002246 about?
Complaint #7002246 was filed against Citibank, N.A. regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2023-05-19T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.