Credit card or prepaid card -- Advertising and marketing, including promotional offers -- Complaint #6997338
Complaint Overview
Complaint ID: 6997338
Company: Jpmorgan Chase & Co.
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Advertising and marketing, including promotional offers
Sub-Issue: Confusing or misleading advertising about the credit card
State: California
ZIP Code: 92646
Date Received: 2023-05-18T12:00:00-05:00
Date Sent to Company: 2023-05-18T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/23 I sent Chase Card Services a message stating that I should have received 5x the points for charges to one of my cards. Per Chase 's promotion, restaurant charges are worth 5x the charges vs the normal 2x the charges during the promotional period of XX/XX/23 to XX/XX/23. I received a message on XX/XX/23 asking me to produce the receipts because Chase said the charges were for a hotel vs a restaurant. Hotel charges are credited 2x the points vs 5x the points for restaurants. On XX/XX/23 I sent Chase the receipts they requested confirming the charges were for a restaurant. On XX/XX/23 @ XXXX XXXX Chase replied to my initial inquiry regarding this matter and stated I had reached the maximum spend of {$1500.00} for the promotion. In the meantime I had already sent another inquiry at XXXX XXXX on XX/XX/23 regarding approximately {$1500.00} in restaurant charges on XX/XX/23, wherein I did not receive 5x the points. I don't recall that Chase informed me there was a {$1500.00} limit during the promotion period. In addition, why did Chase inform me after I spent another {$1500.00} on my card that earns less points. I could have used another Chase card on both sets of charges and earned XXXX more points.
Frequently Asked Questions
What is Complaint #6997338 about?
Complaint #6997338 was filed against Jpmorgan Chase & Co. regarding Credit card or prepaid card specifically about Advertising and marketing, including promotional offers. It was received by the CFPB on 2023-05-18T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.