Checking or savings account -- Closing an account -- Complaint #6997169
Complaint Overview
Complaint ID: 6997169
Company: First Citizens Bancshares, INC.
Product: Checking or savings account
Sub-Product: Other banking product or service
Issue: Closing an account
Sub-Issue: Company closed your account
State: Georgia
ZIP Code: XXXXX
Date Received: 2023-05-18T12:00:00-05:00
Date Sent to Company: 2023-05-24T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American, Servicemember
Consumer Narrative
On XXXX XXXX we had the cfpb on the phone to talk with XXXX XXXX XXXX GA. She closed are account with no cause! XXXX XXXX Co XXXX for {$630.00} Fake wirer fee {$16.00} on XXXX XXXX Fake Digital Banking fees with no transaction for {$3.00} on XX/XX/XXXX XXXX XXXX for {$130.00} on XX/XX/XXXX XXXX XXXX {$130.00} on XX/XX/XXXX We have more from XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX but bank closed account for no reason XXXX XXXX XXXX XXXX : Closed - Opens at XXXX XXXX Friday XXXX XXXX XXXX XXXX, Georgia XXXX Located next to the XXXX XXXX XXXX XXXX XXXX ) XXXX XXXX NO LAST NAME REFUSED TO RELEASE After several attempts the manager at XXXX GA first Citizens Bank has XXXX and XXXX XXXX comments and discrimination comments about our company and our political beliefs of helping XXXX with XXXX XXXX helping the homeless and the veterans she is in line as a XXXX XXXX XXXX XXXX XXXX She illegally close the account and made horrible claims about XXXX XXXX being a XXXX XXXX when she's the one that's a XXXX and then she shut the account down and stole over {$3000.00} and left charges on our account that was disputed properly with no evidence of any receipts imprinted the card and she does absolutely nothing under consumer protection rights as a banker she should be arrested and fired or both. The bank has placed numerous charges on the account that have been placed in dispute because the merchant is out of stock and they refused to credit the account or look into it they keep on stating that we need to contact the merchant directly the laziness of this bank is quite frankly mindboggling and they should be sanctioned the consumer protection Bureau needs to do something to protect the people which they never do let 's see what we can do this time around this is absolutely disgusting On XX/XX/XXXX First Citizen Bank decided to close my account because I filed a complaint with your agency they said since I filed a complaint against our bank we are shutting your account down. this bank is run by a bunch of corrupt officers that steal money from your account and refuse to investigate valid disputes from the merchant they produced no paperwork they produced no signed signatures no imprint of the cardinal swipe nothing and they said your claim is hereby denied when there was no goods and services rendered. this bank is worth billions of dollars for a reason they file claims collect the money in a pocket the cash and XXXX the customer.
Frequently Asked Questions
What is Complaint #6997169 about?
Complaint #6997169 was filed against First Citizens Bancshares, INC. regarding Checking or savings account specifically about Closing an account. It was received by the CFPB on 2023-05-18T12:00:00-05:00.
How did First Citizens Bancshares, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against First Citizens Bancshares, INC.?
Yes, visit the First Citizens Bancshares, INC. company profile at readthecomplaint.com/company/first-citizens-bancshares-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.