First Citizens Bancshares, INC. -- Consumer Complaint Report & Risk Analysis

Account Management Issues at First Citizens Bancshares

Company Overview

Company: First Citizens Bancshares, INC.

Total CFPB Complaints: 910

AI Risk Score: 75/100

Most Recent Complaint: 2025-01-31T12:00:00-05:00

Risk Breakdown

AI Company Analysis

FIRST CITIZENS BANCSHARES, INC. has 300 consumer complaints on file with the CFPB. The customer experienced issues with managing their checking or savings account. The complaint was submitted on January 31, 2025.

Response Quality Assessment

good

Top Consumer Issues

Difficulty in managing checking or savings accounts. -- Severity: medium

Red Flags

Green Flags

Consumer Tips & Advice

Ensure you understand all account management features and contact customer service if you encounter any difficulties.

Complaint Trend Analysis

There is a consistent need for clear and accessible account management tools for consumers.

Regulatory History

No specific regulatory history is immediately apparent for this isolated complaint.

Industry Context

Banks must provide robust and user-friendly systems for customers to manage their accounts effectively.

Frequently Asked Questions About First Citizens Bancshares, INC.

How many CFPB complaints does FIRST CITIZENS BANCSHARES, INC. have?

FIRST CITIZENS BANCSHARES, INC. has 300 complaints on file with the CFPB. The most recent complaint was filed on January 31, 2025.

What is FIRST CITIZENS BANCSHARES, INC.'s complaint response rate?

Response rate data is not yet available for FIRST CITIZENS BANCSHARES, INC..

Does FIRST CITIZENS BANCSHARES, INC. respond to complaints on time?

Timely response data is not yet available for FIRST CITIZENS BANCSHARES, INC..

Is FIRST CITIZENS BANCSHARES, INC. safe to do business with?

Account Management Issues at First Citizens Bancshares FIRST CITIZENS BANCSHARES, INC. has 300 CFPB complaints. Risk score: 75/100.

What red flags exist for FIRST CITIZENS BANCSHARES, INC.?

Potential red flags for FIRST CITIZENS BANCSHARES, INC.: Lack of clarity on account management features or processes.. These are based on analysis of CFPB complaint patterns.

What are FIRST CITIZENS BANCSHARES, INC.'s strengths?

Positive indicators for FIRST CITIZENS BANCSHARES, INC.: Timely resolution of customer complaints..

What tips should consumers know about FIRST CITIZENS BANCSHARES, INC.?

Ensure you understand all account management features and contact customer service if you encounter any difficulties.

Are complaints against FIRST CITIZENS BANCSHARES, INC. increasing or decreasing?

There is a consistent need for clear and accessible account management tools for consumers. FIRST CITIZENS BANCSHARES, INC. currently has 300 total complaints.

Has FIRST CITIZENS BANCSHARES, INC. faced regulatory action?

No specific regulatory history is immediately apparent for this isolated complaint.

How does FIRST CITIZENS BANCSHARES, INC. compare to industry peers?

Banks must provide robust and user-friendly systems for customers to manage their accounts effectively.

What specific aspect of account management was problematic for the customer?

The customer found it difficult to navigate or utilize the features related to managing their checking or savings account.

Recent Complaints Against First Citizens Bancshares, INC.

First Citizens Bancshares, INC. Complaints by State

First Citizens Bancshares, INC. Complaints by Product

Disclaimer

This analysis is based on CFPB complaint data and AI interpretation.

About This Report

This consumer complaint report for First Citizens Bancshares, INC. is generated by ReadTheComplaint using AI analysis of data from the CFPB.

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