Checking or savings account -- Managing an account -- Complaint #6967082
Complaint Overview
Complaint ID: 6967082
Company: Prosperity Bancshares, INC.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Fee problem
State: Texas
ZIP Code: 752XX
Date Received: 2023-05-11T12:00:00-05:00
Date Sent to Company: 2023-05-11T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
To whom this may concern Over the last seven to eight month this bank has had issues with their online banking. I have made a few reports of this with little help in return. This has become larger problem once the online banking system began to lock me out every three to four days. Being that I have business checking accounts there at a lot of transactions on my accounts. Being locked out at random times such as over the weekend or in the middle of the night has caused me to be hit with over draft fees. This is becoming very suspicious to me. I have banked with this company with out these issues over 4 year and all of a sudden I can't properly enter my passcode correctly? which is the reason they told me this keeps happening. I feel very much disrespected and ignored over the last two months trying to get help with this issue. The attached images will show you how often the system is starting to lock me out. It is very clear that something is wrong. I have been using their on line banking for year without this issue and all of a sudden their saying I can't properly enter a password every few day?
Frequently Asked Questions
What is Complaint #6967082 about?
Complaint #6967082 was filed against Prosperity Bancshares, INC. regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2023-05-11T12:00:00-05:00.
How did Prosperity Bancshares, INC. respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Prosperity Bancshares, INC.?
Yes, visit the Prosperity Bancshares, INC. company profile at readthecomplaint.com/company/prosperity-bancshares-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.