Checking or savings account -- Managing an account -- Complaint #6946119
Complaint Overview
Complaint ID: 6946119
Company: U.S. Bancorp
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Deposits and withdrawals
State: Nevada
ZIP Code: 89052
Date Received: 2023-05-05T12:00:00-05:00
Date Sent to Company: 2023-05-05T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I am writing to file a complaint about a failed ATM deposit that occurred on XX/XX/2023 at XXXX at a US Bank ATM XXXX I attempted to deposit {$1000.00} in cash into my XXXX XXXX ( XXXX ) checking account. However, the deposit failed, and the ATM did not return my {$1000.00} cash. After the failed deposit, I contacted both US Bank and XXXX to resolve the issue and retrieve my money. However, I have been unsuccessful in my attempts to retrieve my funds through either of these channels. I have provided documentation of my failed deposit to both institutions, but they have been unable to provide any resolution or explanation. I believe that the ATM malfunction or system error is to blame for the failed deposit and the loss of my funds. It is unacceptable that neither US Bank nor XXXX have been able to resolve this issue and return my funds. I am now seeking your assistance in resolving this matter. I am requesting that the CFPB investigate this failed ATM deposit and take appropriate action to ensure that I receive my {$1000.00} back. Additionally, I would appreciate any support you can provide to hold US Bank and XXXX accountable for their failure to resolve this issue. I have attached all relevant documents and information related to this failed deposit, and I am willing to provide any further assistance or information as necessary. Thank you for your prompt attention to this matter.
Frequently Asked Questions
What is Complaint #6946119 about?
Complaint #6946119 was filed against U.S. Bancorp regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2023-05-05T12:00:00-05:00.
How did U.S. Bancorp respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against U.S. Bancorp?
Yes, visit the U.S. Bancorp company profile at readthecomplaint.com/company/u-s-bancorp to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.